Knowledge Base
Account Support
- Personal Data Guide
- Account Deletion FAQ
- What should I do if I think I have been hacked?
- Security FAQ
- I'm having trouble logging in to my NC Account
- Not Receiving Support Emails
Payment Support
- Why do I have charges from NCSOFT on my billing statement?
- Auto-Renewal Terms for Recurring Subscriptions
- Common Payment Error Codes and Error Messages
- Changed Payment Processors
- Why is it taking up to 12-hours to receive the NCoin I just purchased?
- How much is NCoin?