All the personal information NCSOFT stores can be found within the NCSOFT Master Account page (https://account.ncsoft.com/settings/index). A part of the email address is covered with asterisk and the Date of Birth is completely hidden for player’s protection.
NP Account Admin
For players asking on what personal data does NC have on them, please provide the macro Account > What Personal Data Does NC have on me
When a player is asking on what Date of Birth is associated to this account follow the simple steps below.
- Verify the account (https://internalnc.zendesk.com/hc/en-us/articles/204851709-NC-Account-Verification)
- Once verified, provide this macro Account > Data listed on the account
Note: The last process is only for players asking on what is the Date of Birth listed on the account. If a player is asking on what Email address is tied on an account please follow this article (https://internalnc.zendesk.com/hc/en-us/articles/208668656-Account-Recovery)
We need to make sure that we verify completely the account. We don’t want giving out information to hackers or not original owners.