If this is your first time purchasing NCoin from us, it may take up to 12 hours for the purchase to complete (although it may be much quicker than that). This is by design and you will receive the items if/when the purchase is approved and completed. Once the purchase is completed, you will receive an automated notification letting you know when your items have been delivered.
Articles in this section
- Why do I have charges from NCSOFT on my billing statement?
- Common Payment Error Codes and Error Messages
- Changed Payment Processors
- Why is it taking up to 12-hours to receive the NCoin I just purchased?
- How much is NCoin?
- Can I Remove My Card on File?
- Why am I having problems paying with PayPal®?
- NCoin Review Period - Why Can't I Purchase Certain Items from the In Game Store with my NCoin?
- NCoin Card FAQ
- How do I apply a Game Time Card to my game account?