Charges occur when a customer purchases a game or additional content. If you did not make these purchases, please see below.
How do I get a refund for these charges? What if I do not recognize this charge?
If you have charges on your billing statement from NCSOFT that you wish to dispute or would like to request a refund, we can be reached by phone (866.367.9516) or email ([email protected]).
Please provide the following information:
- First and Last Name on Credit Card
- Last 4 Digits of Credit Card
- Billing Address
- Date Charged
- Amount Charged
If additional information is needed to process the request, one of our representatives will contact you within 24 hours. For all other issues, please visit any of our support sites for additional information: